What do you do when Travelosity makes a mistake, books a hotel on the wrong date and charges you for it ?

We spent an hour booking a trip to Seatle June 07 with Travelosity in Sept 06. 15 mins latter email confirmed a hotel in Oct and flight in Nov. After another hour they canceled everything so we thought. The credit card came and $400 charged from the Hotel as no show. Now Travelosity says there is nothing they can do even though it was their mistake. After 2 more hours on the phone they say to contact Customer Service, which can only be reached by phone. Have they ever messed up things this badly for anyone else and what did you do.

i would call them and go off on them and have them give you ur money back!!!:)

panic. get stressed. shout at 'puter. that's what I do. dunno about anyone else tho

I would just keep calling until they resolve or if your credit card has a good policy on disputes, (like AMEX) you can always go to them and ask to reverse the charge and they will do it for you.

Never use them again. They are a terrible service with poor to no customer service. Next time use a real travel agent. Contact your credit card company and file a dispute and have the charges reversed.

I don't want to throw salt in your wound but they are terrible service i find out just how bad it is when i get my clients from them because they were terribly displeased with service and were stranded after events such as hurricane and missed flights.

It is a great service for self help and the do it your self traveler but ultimately the support is not there. I would become a thorn in their side but disputing charges will definitely be the easiest route to go.